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Frequently Asked Questions
Please read our FAQ before sending us a message.
What is total turnaround time for design, print and frame?
In general it takes about 5 -14 days from the time the order goes through to full completion. Often different amounts of time/work are required depending on the order. Longer waiting times will be expected around the holidays so get orders in early! All Projects are dealt with in the order received. Urgent deadlines or dates for orders must be brought to my attention upon ordering. I will always do my very best to ensure your deadline is met!
How many photos do I send?
Every project/design requires a number of photos (please do not send more than max amounts as guided. LESS than the required amount can be supplied if that is all you want to use or that you have!)
What if I want to use photos from an album or old photos that aren't online?
Physical photos Please Scan & email. If you do not have a scanner you can take a good picture of each photo with phone or camera.(only if it is clear) Please ensure flash is off & both the photo & camera are straight so that proportions are correct. (blurriness & distortions can not be edited). I also accept a memory stick with chosen files only. If you are unable to scan or photograph the photos I do offer to scan the chosen photos (additional costs for scanning).
Can I use large group photos?
For all orders with letters, Large group photos need to be split into 2-3 photos to fit into letters. So when/if supplying a group photo, Keep in mind they equal about 2 to 3 photos, not one! Tip: To get the best overall finish avoid large groups if possible.
Can I use a screenshot of photo?
Online photos: When uploading images from phone / facebook please always save down original/actual photo & re-upload (not a screenshot). This will lessen the quality & size it may not be usable. Taking photos of images on screens/computers will have pixelations so always avoid this. Try to get the best possible quality photographs!
Can you edit/crop my photos?
Every single photo provided is enhanced (to its best possible standard). Edited, I.E. Brightened/darken, color control, softened/sharpened, contrast etc where its needed. All photos are converted to CMYK with all required attributes for best quality printed results. If photo quality is very low, pixelated / blurry etc. it won't be used, it will only have a negative affect on the finished piece. Specific cropping of people or any other details you would like must be brought to my attention when sending the photos.
Can I choose the style of writing (Font style)?
In most instances the font style used in the samples is what works best & is used as default! Depending on the Name/word/project different font styles suit better than others. I choose what works best and ensure it fits the required frame size. Where there is an option of font choice you may choose your own preference or allow me to use what works best! If you have a style request (where there isn't an option available) you may include this in the notes & I will try to accommodate you the best I can. I will send a layout/mock-up of the suitable options for you to choose before I begin! Some fonts used for Special projects such as our "Circus" option can incur further costs for researching fonts & manipulating them! Please see Font style guide for (references & available options)
Can you source other colour options for the frames?
The most commonly used frames are the back & white. For some Mother's day, wedding and retirement gifts I often use a light oak with white trim (see samples in the categories). Please enquire if you wish to use another colour besides black or white & I will let you know the options!
Can I order print only?
Yes, If you have your own frame that you wish to use, you may supply the measurements & I can set design to scale. I will quote accordingly for any design and print only options.
Do you Ship?
Yes, If you are unable to collect from Dublin 11 we can ship frame sizes (up to 23x50cm). Most of these are Polystyrene so are safe to ship. All shipments are made with registered post for tracking with An Post. However, Shipping is currently not set up via website. If you require shipment, Please go ahead and place your order via website so that we generate an order number and in the notes you can specify shipping to be added. (you will have to pay for the order first when checking out & then I will send the exact cost for P&P with link to PayPal once I get your order confirmation). National Resistered post and packaging is roughly €13-€18 for the A4-A3-23x50
Can you create any design with photos?
Any ideas or special requests can most certainly be created (once it works). Any characters, logos, silhouettes etc. can all be designed & adapted to best meet your specification. Let's chat & I will work with you to get your own special design!
What payment options are available?
Online via PayPal. You do not need a PayPal account, you can pay with your credit/debit card (Visa, MasterCard, American Express & Discover) all without having a PayPal account. Please note: Laser not accepted.
Will payments be taken in my currency?
Yes! Wherever it is you are buying from, the total amount will be taken in your currency so please check the total conversion on google's currency converter!
Can I order a few copies of the same print?
Yes of course! If you would like to order a few of the same designs for family or friends then you will be charged less for the re-prints & frame as the design is already done!
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